Privacy Policy

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and company name when you contact us or fill out a form.
• Billing and payment information when you engage our services.
• Job title and professional details when applying for a position.

Automatically Collected Information

• IP address, browser type, operating system, and referring URLs.
• Pages visited, time spent on pages, and clickstream data.
• Device identifiers and diagnostic data.

We use the information we collect to:

• Provide, operate, and improve our website and services.
• Respond to inquiries, support requests, and schedule meetings.
• Send administrative communications, service updates, and promotional materials (you may opt out at any time).
• Process transactions and manage your account.
• Comply with legal obligations and enforce our agreements.
• Analyze usage trends to enhance user experience.

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating our website and delivering our services (e.g., email platforms, analytics providers, payment processors).
• Legal Authorities: When required by law or to protect the rights and safety of Binardesk, our clients, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

All third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing their contracted services to us.

How We Collect SMS Consent

Binardesk collects consent to send SMS and text messages through the following methods:

• Online Opt-In Form: By completing the SMS Opt-In Consent form on our website, where you provide your mobile number and check an explicit consent checkbox.
• Contact & Service Forms: When you submit a contact, quote, or service request form and check the SMS consent option.
• Keyword Opt-In: By texting START to +1 (833) 772-7922.
• Verbal or Written Agreement: During onboarding or service setup, with documented consent recorded in our CRM.

Types of Messages We Send

• IT service alerts and security notifications
• Support ticket status updates from our helpdesk
• Appointment reminders and scheduled maintenance notices
• Booking confirmations and status updates
• Promotional offers, IT tips, and service announcements (only with explicit consent)

Message Frequency & Rates

Message frequency varies based on your service plan and the types of communications you have opted into. You may receive up to several messages per week depending on active support tickets, scheduled maintenance, or alert conditions. Message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out (STOP)

You may opt out of SMS communications at any time using any of the following methods:

• Reply STOP to any SMS message from Binardesk to be immediately unsubscribed from all messages.
• Submit our Opt-Out Request form.
• Email us at [email protected] with the subject "SMS Opt-Out."
• Call us at (305) 564-9782.

After opting out, you will receive one final confirmation message. No further messages will be sent unless you re-subscribe.

How to Get Help (HELP)

Reply HELP to any SMS message from Binardesk to receive support information. You may also contact us at [email protected] or call (305) 564-9782.

Supported Carriers

SMS messaging is available through most major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier support for short codes may vary.

We use cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use:

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email protected].

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: